Shipping & Returns
STANDARD DELIVERY CONDITIONS
ONE MAN DELIVERY IS FREE TO MOST MAINLAND UK LOCATIONS.
Exceptions: Northern Scotland, UK Islands, Northern Ireland and all other NON mainland locations may incur an additional surcharge. The size and weight of certain items may be unavailable for delivery to some of these far off locations If you believe you may fall into one of these areas clarification of charges and delivery availability can be obtained by adding desired items to your cart and entering the address for delivery at the checkout stage. Should you require any further clarification please contact us and one of our dedicated members of staff will be happy to help. Unfortunately we are currently unable to deliver any items to the Channel Islands. You are welcome to collect your item from our warehouse. Please contact us for further information or to arrange a collection.
Exceptions: Northern Ireland, Northern Scotland, UK Islands and all NON mainland locations may incur an additional surcharge, delivery to these locations can take 2 to 5 working days.
| Delivery Service | Timescales |
|---|---|
| Next Day Delivery | Orders placed prior to 3pm on a working day are dispatched the same day for delivery the next working day. Orders placed after 3pm will be despatched the following working day for delivery the next working day after that. See "Next day Delivery Terms" below. |
| Surcharge Areas | Northern Ireland, Northern Scotland, UK Islands and all NON mainland delivery can take be 2 to 5 working days. |
NEXT DAY DELIVERY TERMS AND CONDITIONS
Items that are eligible for the 'Free Next Day Delivery' delivery service (as confirmed via the checkout process) will be dispatched on a Next Working Day service with our courier. Delivery will be attempted the following working day depending on the following conditions:
- Orders placed by 3pm Monday to Friday will be despatched the same day for delivery the next working day.
- Orders placed after 3pm Monday to Friday will be despatched the following working day for delivery the next working day after that.
Delivery is usually next working day, although in a small number of circumstances it can be 2 or 3 days more depending upon location and courier performance. See Also General Delivery Conditions.
GENERAL DELIVERY CONDITIONS
Items over 35kgs:If your order is delivered by a lone driver and your item is large or heavy then you may be required to provide adequate assistance in unloading and moving the item. It should also be noted that all items are dispatched on a ground floor, front door delivery service.
If you have any specific delivery requirements then please contact our delivery team at info@kidscarsdirect.com and we will endeavour to accommodate your needs.
All delivery time frames are dependent upon courier performance.
A signature is always required upon delivery. All goods are covered for loss or damage whilst in transit. If your item shows signs of damage on delivery it is crucial that you write ‘DAMAGED’ on the delivery note. In signing for the item you are agreeing that the item has been delivered to the best of your knowledge in perfect condition and we may not be able to hold the courier responsible. Please ensure that ALL items are inspected and any damage is reported to us within 48 hours of receipt for a claim with the courier and replacement item to be offered. We always try and replace damaged parts at no cost to the buyer prior to collecting the item and lodging a claim on the buyers behalf. All delivery time frames are dependent upon courier performance.
Failed Deliveries: In the event of failed delivery such that the item is returned to us, then the buyer will be responsible for the cost of the return carriage. Redelivery will then be at the original charge (free in most cases). Items purchased on 'Pre-Order': Items advertised as being available on 'pre-order' will show an approximate date that they are due into our warehouse, you should be aware that this date is approximate and can be subject to change. Items purchased on 'pre-order' will be despatched as soon as they arrive in our warehouse for delivery via the appropriate method as specified for the item (i.e. Next Day or Standard One Man delivery). We will endeavour to keep you updated with exact delivery dates wherever possible
Deliveries Requiring a Specific Delivery Date: If you are unable to accept delivery on a particular day please state this at the time of order, either by email or telephone. Failure to do this may result in us being unable to meet your specific delivery requirements and the delivery being returned (see failed deliveries). Should you have any further delivery requirements please contact us as soon as possible after you place your order and we will do our best to accommodate them.
Returns/Cancellation Policy: If you are returning an item to us it is essential that you contact us first for an appropriate RETURNS REFERENCE NUMBER AND RETURN ADDRESS.
14 Day Right to Cancel
You have the right to cancel your contract within 14 days without giving a reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party (other than the carrier) as indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (RCD Retail Ltd, by email, telephone, in writing or by using the form located on the contact us section of our website. All relevant contact details can be found on the
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Upon receipt of your cancellation request we shall in all cases provide a returns number which must be included in your return and the address of where to return your goods.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (excluding supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and no later than – (a) 14 says after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods whichever is the earliest
You, the customer shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are also liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature characteristics and functioning of the goods.
The buyer will be fully responsible for the full cost of returning the item
Customer Complaints: We make every effort to ensure that the service we provide is as efficient and effective as possible. However, if you do have a complaint about a product or our service, then please e-mail our customer services department at info@kidscarsdirect.com. We will acknowledge a complaint within 24 hours and our customer services department will endeavour to resolve the complaint as quickly possible keeping you informed at all times. All complaints will be confidential and treated fairly.
